Next day delivery is available in the UK and applies to items that are in stock and orders placed before 1pm. Items that are made to order will be shipped on the day they are ready and will arrive the following working day.
Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. If you do not receive a delivery from us, please notify us as soon as possible. If the goods have been lost or mislaid in the postal service, please note that a Royal Mail investigation may take up to 60 days to complete. As a general rule, we will endeavour to complete your order within 14 days of the date of our acceptance (subject to the Goods being in stock). This however does not include leather shooting accessories which are mainly made to order, please allow 6 - 8 weeks for delivery on these items.
We shall not be required to fulfil orders for goods in the sequence in which they are placed. We will also only deliver orders if all of the goods in an order are available. We are not required to deliver orders in instalments.
Price and Payment
While we try and ensure that all prices on our Web Site are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the affected goods, you will receive a full refund.
Payment is due at the time you place your order. We use a third party, Protx, to take your payment by either debit or credit card. When you proceed to the checkout and place your order, you will be directed to the Protx web site in order to submit your payment details.
Goods delivered outside the UK may be subject to customs and import duties. You are responsible for payment of these duties.
Returns & Cancellations
You may cancel your order in accordance with the Distance Selling regulations, unless the item ordered was customised at your request. A custom order cannot be returned unless faulty. Please follow the cancellation procedure detailed below.
You have the right to cancel your order within seven working days of delivery of the goods to you. For goods returned which are not faulty a full refund or exchange will be given, less cost of return postage, providing goods are returned in the original, unsoiled, condition complete with original packaging. Please retain receipt for proof of posting to obtain your refund.
Refunds and exchanges cannot be given before returned goods are received by Albion England.
If you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
For faulty goods we will offer a replacement of the item or a full refund.
To cancel your order;
1) Download the form below and fill it in with the correct information. All sections must be filled in clearly and in full.
2) Once completed please email to; firstname.lastname@example.org and send a printed copy in the package.
3) Please send the return to;
Albion England - Returns,
Walsall, WS2 9PG
4) Once your package has been received it will be inspected and we will be in contact with you.